Community Paediatrics

A current referral from your general practitioner is needed to access our paediatric team.

If you do not have a current referral, or your referral is out of date, we will need to reschedule your appointment until we get a referral from your GP or health professional.

Please make sure you have a current referral well in advance of your appointment to avoid any delay. We appreciate your support with this.

To be eligible for our services you must be a child or young person aged under 18 years. Children and young people must also have a parent or caregiver with a valid Health Care Card (HCC).

Note: HCC does not include a personal HCC that the child or young person may have due to their own medical condition.

Please note: The extremely high demand for our paediatric service means we can have a waiting list of 12 months at times. Please contact us to learn about current waiting times

Our paediatric services are bulk billed.

Fees may apply for non-eligible services.

We offer in person and telehealth appointments. We also offer a range of appointment times depending on need.

Please contact Client Services on 5406 1200 and select option 1 for Kangaroo Flat to book an appointment.

Please ensure you have a current GP referral and have received a confirmation message before coming to the appointment.

Telehealth

Telehealth appointments are available if you cannot attend in person and you have seen one of our doctors in person in the last 12 months. If appropriate we offer both video and telephone telehealth appointments.

Walk-ins

We are an appointment-only clinic. Walk-ins will be triaged by our clinical team.

Home visits

Home visits are at the discretion of our general practitioners. Please discuss with your regular doctor.

All initial requests for prescriptions require an appointment.

Please note: Subsequent requests may take up to 2 weeks to fill and may require an appointment.

Please make an appointment for your test results, unless your doctor has stated they will phone you with the results.

We send text reminders for reviews or immunisations which may be due. Please tell your doctor if you do not wish to receive them.

Free parking is available in the carpark beside the building.

Disabled access is via the main entrance of the building. The waiting room and consulting rooms have wheelchair and scooter access.

Interpreter services are free of charge. Our client services team can help with this. Please advise what language the interpreter needs to speak when booking.

A health record is a collection of information about your health and healthcare. It may include information such as your medical history, diagnoses, medications, allergies, test results, referrals and treatment provided.

Informed consent is required before sending your health record information to a third party or to you. Refer to our Consumer Information Booklet for further information on consent, privacy, protection of your personal information and your rights and responsibilities.

Your medical records are confidential. Our policy is to maintain security of your personal health information management at all times.

See our Privacy Policy here - it  complies with the Privacy Act (1988) and Health Records Act (2001).

For information about your rights contact the Australian Information Commissioner on 1300 363 992 or www.oaic.gov.au.

To request information about what the medical practice provides or about staff at the practice, or to make a complaint or compliment, please fill out our online feedback form here.

Or, contact the Community Medical Practice Manager in person at the site, via phone on (03) 5406 1200 or post via PO Box 1121, Bendigo, Victoria, 3552.

We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au 

Phone: 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint. 

Email: 

Post: Level 26, 570 Bourke Street, Melbourne, Victoria, 3000.

BCHS values children from all backgrounds. We are dedicated to making our community a safe and nurturing place for children to grow and develop. We will do this by supporting families to keep children safe, healthy, happy and able to reach their full potential; and advocating for children and being a champion for quality outcomes in child health and wellbeing. Visit bchs.com.au to read our child safety commitment in full.

You may leave a phone or email message for your doctor.

Client services will pass on your message and let you know the outcome.

As a teaching clinic, students may attend your consultation for observation and to assist the doctor and nurse. Please let client services or your doctor know if you prefer the students not to attend your consultation.