Our Eaglehawk site at 3 Seymoure Street will become our primary place of service delivery for face-to-face appointments for all services and programs.
Eaglehawk will host our Medical Practice.
A screening and contact tracing information station has been set up at the reception desk of our Eaglehawk medical pratice as a Coronavirus precaution. Please stop at the reception desk on arriving at the site.
The Tuesday night clinic at Eaglehawk will be closed for face-to-face appointments until further notice but doctors and nurses will still carry out Telehealth consultations.
All appointments across our more than 50 services and programs that do not need face-to-face contact with one of our staff will now be done by TeleHealth of VideoHealth.
We will contact you well before your appointment to get you ready and it’s as easy as answering the phone or clicking on an email link – so please don’t worry. We will help you with this and here’s a step-by-step guide we’ve made so it’s nice and easy for you: https://bit.ly/TelehealthBCHS. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Our Central site at 165-171 Hargreaves Street is open on an ‘appointment only’ basis for our women’s, men’s and sexual health clinics.
All other services offered from this site will move to our Eaglehawk site at 3 Seymoure Street with all others moving to Telehealth or VideoHealth.
NSP will be offered from Fork In The Road at the front of the arcade from 7.30pm Tuesday to Saturday. Please call the normal NSP number for more details.
Diabetes containers can be collected from Fork In The Road after 7.30pm Tuesday to Friday or from our Eaglehawk and Kangaroo Flat sites during business hours. Please use the big yellow disposal bins as normal.
Our Kangaroo Flat site is now open for limited face-to-face consultations but strictly by appointment only. The Pharmacotherapy service will run as normal from this site.
The headspace Bendigo site will remain open for limited services with most appointments being done by TeleHealth or VideoHealth.
Card-only payments accepted
We can no longer accept cash as a means of payment during the Coronavirus threat period. We ask consumers to use a credit or debit card for any payments at any site offering services. If you do not have access to a card, our Client Services staff will take your details and an invoice will be forwarded to you for payment. We apologise for any inconvenience caused but this is an important Coronavirus precaution to protect staff and clients. Thank you.
Flu shots program this year
We are working on a plan to safely deliver flu shots through our Workplace Health nurses and our GPs. For the latest updates please click here
Full list of changes – service by service
If you have any questions or concerns about any of our service changes please call Client Services on 5406 1200 during business hours.
Medical practice – Eaglehawk site
Most appointments with your doctor will be done by Telehealth or Videohealth. We will call you before the appointment to talk you through how this works so please don’t worry. It’s as easy as picking up the phone or clicking on a link if you have the Internet. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls. If you have any questions or concerns call our Client Services staff on 5406 1200.
Any face to face appointments will be done at our Eaglehawk site – 3 Seymoure Street. A screening table has been set up outside the practice but please don’t be alarmed – this is just a precaution so our community health nurses can ask you a few questions before you step inside.
Please note our Medical Practice will not be taking on new clients during the Coronavirus threat. We apologise for any inconvenience.
Women’s Health Clinic
Services operating from our Central site at 165-171 Hargreaves Street on an ‘appointment only’ basis and from the Eaglehawk site at 3 Seymoure Street.
Some appointments by Telehealth or Videohealth. You will be contacted in advance of your appointment to choose the best option for you. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Men’s Health Clinic
Services operating from our Central site at 165-171 Hargreaves Street on an ‘appointment only’ basis and from the Eaglehawk site at 3 Seymoure Street.
Some appointments by Telehealth or Videohealth. You will be contacted in advance of your appointment to choose the best option for you. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Child and Family Services
We will continue to support you with Telehealth or Videohealth appointments. You will soon receive a letter or call from our teams explaining how this will work. Don’t worry, we will contact you in advance of your appointment to choose the best option for you and make sure everything is OK. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Alcohol and Other Drugs
We will continue to support you with Telehealth or Videohealth appointments. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
NSP services are available during business hours from our Eaglehawk site at 3 Seymoure Street. An after hours service will run from Fork In The Road at our Central site from 7.30pm Tuesday to Saturday. Call the NSP number as normal.
Nova House will continue to operate with strict precautions.
Counselling and mental health
We will continue to support you with Telehealth or Videohealth appointments. You will soon receive a letter or call from our teams explaining how this will work. Don’t worry, we will contact you in advance of your appointment. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Refugee services
Our Humanitarian Settlement Services and Settlement Services staff will continue to support clients by telephone. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
All group activities have been stopped until further notice.
To get Coronavirus information sheets or videos in language for Karen, Dari and Dinka click here
Podiatry
Face to face appointments will be done at our Eaglehawk site at 3 Seymoure Street and Kangaroo Flat site at 19 Helm Street on an ‘appointment only’ basis.
Appointments that do not require an examination will be done by Telehealth or Videohealth. Don’t worry, we will contact you in advance of your appointment to make sure you are OK with this but it’s as simple as answering the phone or clicking on a link that we send you for video. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls.
Activing Living Program
Our Strength Training group sessions have been stopped for the moment. Our Exercise Physiologists will be in touch very soon with a program you can do at home as exercise is very important at times like this. We will regularly check in to see how you’re going. If you have any questions ask them when they call.
All our walking groups have been stopped for the moment.
headspace Bendigo
headspace Bendigo will provide a limited face-to-face service from the site at 78-80 Pall Mall with most appointments moving to TeleHealth. Please note that some of the calls you receive will show as a ‘private number’ and not the usual Bendigo Community Health Services number. It’s OK to answer these it’s just that our staff might be using a different phone to make the TeleHealth calls. If you have any questions or concerns about headspace Bendigo services please call 5406 1400 during business hours.
Diabetes containers
Diabetes containers must now be collected from our Eaglehawk site at 3 Seymoure Street during business hours.
Containers will be available at the front of our Central site from 7.30pm Tuesday to Friday. Please use the yellow disposal bin at the rear of the site as normal.
Precautions in place
Our plan requires new precautions for staff and sites which will cause some disruption and we ask for your patience and support:
- Social distancing measures have been put in place for our staff, sites and waiting areas in line with government health authority direction.
- Our staff are following strict hand hygiene and respiratory etiquette practices and wiping down areas with frequent traffic.
- Cleaning practices have been ramped up for our sites each night to ensure we can maintain a healthy space.
- Staff will stop attending external conferences, meetings and training sessions. Where possible staff will use technology to stay involved.
- New volunteer and student placements will stop until further notice. Existing volunteer and student placements will be reviewed at team level.
- Access to BCHS sites by people other than staff and clients with pre-booked appointments will be restricted.
These precautions will reduce the Coronavirus risk to our staff and allow our services and programs to continue.
We appreciate your understanding and support at this time.
If you have any questions about BCHS please ask away at or call 5406 1200.
Related information
Help Your Neighbour campaign reminds us we’re all in this together
Bendigo Coronavirus translated information sheets and videos in Karen, Dari and Dinka
